Midsummer Energy is a fast-growing company with a mission to promote renewable energy solutions. From solar PV systems to heat pumps and EV chargers, we distribute innovative products to trade customers across the UK and Ireland.
The Eco Home
Midsummer began on a narrowboat in 2005. Our MD Andy lived off-grid and, as a former climate scientist, had experience with PV and battery systems in remote locations.
Join our growing software team to help renewable energy professionals maximise their impact using powerful, custom-built design tools like Easy PV and Heatpunk. You'll play an integral role in providing hands-on customer support, conducting training, and executing vital quality assurance testing to drive our products forward.
About the role
You'll play a key role in supporting our users and maintaining the overall quality of our platforms. You will provide technical guidance to resolve customer issues, while actively testing new features and updates to ensure a seamless, high-quality software experience. This is a fantastic opportunity to blend hands-on customer support with quality assurance and contribute to the future of renewable energy.
Customer support
Resolve customer queries via email, phone, and live chat, offering technical guidance and troubleshooting software issues.
Quality & collaboration
Test new features and updates thoroughly to ensure they work as expected and meet quality standards before release.
Identify, document, and validate bugs, working closely with the development team to ensure swift resolutions.
Relay user feedback and recurring issues to the wider team to help drive product and system improvements.
Training & onboarding
Onboard new users by conducting training webinars and product demos for Heatpunk and Easy PV.
Maintain support resources, including help guides, FAQs, and release notes for new features.
Learning & development
Continuously build technical knowledge of our software platforms, renewable energy systems, and industry best practices.
About you
We’re looking for someone who:
Is passionate about technology and problem-solving: You enjoy diving into technical issues and finding solutions to challenges.
Is a strong communicator: You can explain technical concepts in a simple, clear, and friendly way, and are comfortable interacting with customers.
Has a keen eye for detail: You’re thorough in your work, ensuring that every issue is addressed and customers are fully supported.
Is eager to learn and grow: You’re excited to develop your technical skills, expand your knowledge of the renewable energy industry, and take on new challenges.
Is proactive and organised: You can manage multiple support tickets and tasks efficiently, ensuring no customer is left behind.
Bonus points if you have:
A degree or qualification in a technical field (e.g., Computer Science, Engineering, Renewable Energy).
Experience in a customer support or technical support role.
Familiarity with software tools related to the renewable energy industry.
This role is an excellent opportunity for graduates and early-career professionals who are eager to gain experience and make a meaningful impact in the renewables software sector. Even if you don't meet all the requirements, we encourage you to apply if you have enthusiasm and a willingness to learn!
What it offers
You'll be joining a young, dynamic company with positive values that is aiming to position itself as a leading provider in the clean energy and renewables sector. The position is based in our offices neighbouring Milton Country Park on the outskirts of Cambridge. This will be a challenging but fulfilling role.
Compensation
We are open to applicants at various stages of their careers, and salary and bonus structures will reflect your experience level:
Level 1: Specialist: £28,000+ base salary
Level 2: Executive: £31,000+ base salary
Performance Bonuses: Upon successful passage of your probation period, you become eligible for annual performance-related bonuses (ranging between £1,000 and £2,000 depending on seniority bracket).
Additionally, we share a proportion of company profits among all employees.
Benefits include:
Free bag of delicious, fresh, locally-grown organic veg every week
Pension salary sacrifice scheme
Employee Assistance Package
EV salary sacrifice scheme
Cycle to work scheme
Free bike maintenance
Early finish on a Friday
Lots of clubs to get involved with and company socials
Midsummer Energy is committed to making diversity, equity, and inclusion part of everything we do - from how we support our customers to how we build our workforce. We actively celebrate colleagues' different abilities, sexual orientation, ethnicity, faith, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.
We've signed the Gradcracker feedback pledge.
(This means that we will supply feedback if requested after an interview.)
