IT Service Desk Launch Internship - Summer 2024

#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity.

Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

About the Role:

The CrowdStrike Information Technology Service Desk Team is looking for an  IT Service Desk Intern to join our team. The ITSD Team is a key component of the CrowdStrike team and is critical to the smooth and effective daily operations of all CrowdStrike team members. This position will facilitate, implement, troubleshoot, problem solve and enhance the ITSD Team’s support, systems and operational responsibilities.

This is an opportunity to work in a dynamic, robust, fast-paced and challenging environment. Candidates should be interested in expanding their breadth of knowledge, constantly learning new technologies and processes, solving difficult problems, coming up with creative and unorthodox solutions and thinking well on their feet.

The IT Service Desk Intern is responsible for assisting the IT Service Desk team in providing support to CrowdStrike employees with computer hardware and software issues, and will work with end users directly. 

This position will be focused on providing support for employees across various departments and locations.

The IT Service Desk Intern will be responsible for proper prioritisation and initial troubleshooting of all incoming requests for support from Crowdstrike employees across the globe.

The IT Service Desk Intern will adhere to the company computer usage policy, systems development standards and other company and departmental policies and processes.

What You'll Do:

• Provide Service Desk coverage for end user support via remote access
• Serve as a front-line Service Desk support technician and assist with inbound support requests to receive, triage and facilitate a resolution for internal customers
• Create and disable system accounts as part of user on-boarding/off-boarding process in compliance with SOX regulations
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Provide exceptional customer service, efficient analysis, and resolution of incidents and problems
• Implement, improve and document new and existing policies, procedures and processes for various IT systems
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Work closely with the IT team on special projects while learning fundamental IT skills
• Escalate problems to IT management as needed

What You’ll Need:

• Education: Pursuing a Bachelor’s or advanced degree in computer science, information systems or related field
• Desire to solve technical problems

Preferred Skills/Requirements:

• Excellent team and interpersonal skills
• Clear, analytical thinking
• Technology aware and proficient
• Customer service mindset with Problem-solving skills
• Experience with macOS and Windows Operating Systems
• Good understanding of computer systems, mobile devices and other tech products
• Strong problem solving skills and methodical troubleshooting are required
• Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution
• Familiarity with remote desktop applications

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