Consultancy for BT: A Transformative Approach to SOC Service Enhancement
Summary
smartDCS IT was engaged by BT to provide specialised application consultancy for a pivotal upgrade to a SOC service for one of BT’s secure clients. The project successfully transitioned from a legacy system to a modern Apache Nifi-based architecture, delivering exceptional value and efficiency.
Objective
smartDCS IT set out to:
- Conduct a comprehensive analysis of the existing architecture, given the absence of maintained documentation.
- Re-engineer the system utilising native Apache Nifi processors, ensuring seamless data formatting and receiving mechanisms.
- Facilitate the construction and deployment of the Nifi cluster via Ansible.
- Meticulously document all facets of the implementation for a smooth handover to the client’s in-house support team.
- Offer strategic counsel on the Nifi implementation and its role within the broader ecosystem.
Challenges
The project posed several intricate challenges:
- The absence of prior documentation necessitated an exhaustive analysis of the existing system.
- Pre-specified and purchased hardware for the Nifi cluster limited adaptability.
Results
The tangible outcomes of smartDCS IT’s involvement were manifold:
- Accelerated Project Timelines: Completed the initial implementation in half the time defined by the client.
- Risk Aversion: Our early warnings allowed the client to identify and mitigate potential issues well in advance.
- Expanded Scope: Our exceptional performance led to an expanded scope of engagement, maximising the client’s investment.
- Enhanced Data Quality: Our improvements to data formatting provided analysts with more actionable insights.
- Streamlined Administration: Our discovery and documentation of unknown legacy systems significantly improved system administration and support.
