National Instruments helps engineers and scientists overcome complexity to exceed even their own expectations. From daily tasks to grand challenges, NI makes a positive impact by doing what it does best - applying engineering expertise towards critical societal issues and equipping customers with tools that accelerate innovation and discovery.
From healthcare and automotive to consumer electronics and particle physics, NI provides integrated hardware and software platforms to improve our world.
If you can turn it on, connect it, drive it, or launch it, chances are NI technology helped make it happen.
NI is a Great Place to Work
Travis, an engineer here at NI, walks us through some of the reasons why NI is a great place to work.
About this role
Staff Technical Support Engineers provide highly qualified technical support to both external and internal customers. NI Technical Support is a key-value added service that ensures customer success and repetitive business. As a Staff Technical Support Engineer, you will gain a deep knowledge of NI products and apply that expertise to solving our customers' problems and challenges, providing technical consultation and being a recognised instructor of NI Customer Education portfolio.
What you get to do with our team
Deep understanding and learning of NI products portfolio through formal training and a continuous improvement attitude.
Providing timely, accurate and effective solutions to technical problems on all product lines for external customers over primarily phone and email communication channels.
Providing customer on-boarding guidance on the installation and working functionality of software, hardware, and support products.
Providing technical consulting on application architecture, code/design reviews for our key customers
Delivery of professional and high quality, customer education courses on National Instruments core product lines in NI offices or by customer’s onsite based on assignment
Marketing: attending and presenting at seminars and user groups
Keeping accurate records of all enquiries in our internal CRM system and listening for, identifying, and communicating customer needs and requirements that our products do not currently provide, as well as features and functions of the competitive products, to the marketing team.
Creating and improving customer-facing online content.
Collaborating with junior and senior members of the team to ensure customer success.
Participating in training programs offered to increase skill and proficiency on NI products
Proactively learning about NI products and keep up to date with new developments
This is why you are a Staff Technical Support Engineer
Technical aptitude and a thorough understanding of electronics and high-level programming languages
Experience in instrumentation & control, industrial automation is preferred
Familiarity with NI hardware and software is preferred
Experience in programming (C++, Python, .NET, LabVIEW etc.)
Must enjoy working with people and contributing to the team success as well as working tenaciously in order to meet or exceed personal goals
Technical/Professional knowledge & skills
Excellent problem-solving skills
Excellent written and oral communication skills
Demonstrated passion for learning and willingness to put self in unfamiliar situations
Proactive/can do attitude
Organised and disciplined in organising and managing work
Customer centric attitude and mindset
Minimum Requirements for this role would be:
Degree in Electronics, Telecommunications, Automation, Computer, Aerospace, Mechanical, Electric Engineering, or physics
2 years of professional experience
Willingness to travel 10% within the Northern European Region
Valid driver’s license
Working at NI, you have the ability to be creative and promote your own ideas in a stimulating and growing company. We care about you as a person, your job, your work - life balance and our environment because we deeply believe in our core values. Our corporate culture of honesty and integrity, respect for people, commitment to innovation and customer dedication in our business is at the heart of everything we do. We consider maintaining this principle to be one of our most important responsibilities!