Service Delivery & Operational Leadership Graduate Scheme

Business, Project Management, Analytics.

What is NATS?

NATS is the UK’s leading Air Navigation Service Provider (ANSP). Every year we handle 2.6 million flights and keep 250 million passengers safe whilst in UK airspace. We provide air traffic management (ATM) services to 15 airports in the UK as well as providing these services around the world spanning Europe, Middle East, Asia and North America.

How we operate
We have the third largest aviation network in the world behind only the USA and China.

We’re shaping the future of ATM through our focus on ‘advancing aviation and keeping the skies safe’ and believe that the size and diversity of our business makes us an exciting choice for undergraduates considering their future careers.

Our Operations Graduate Scheme

Our two-year Operations Graduate Schemes give ambitious graduates the opportunity to build their careers in a challenging environment where safety, innovation and operational excellence come together every day. Whether your interests lie in data and analytics, operational leadership, engineering and change, or commercial development, you'll play a role in helping NATS deliver safe, efficient and sustainable air traffic services across the UK and beyond.

With four specialist pathways available, you can choose the route that best aligns with your degree background, strengths and career aspirations:

  • Data, Insights & Performance: Turn operational data into insights that drive performance and decision-making.
  • Service Delivery & Operational Leadership: Develop the skills to lead teams, deliver excellent customer outcomes and drive operational excellence.
  • Airports Engineering, Projects & Change Delivery: Shape the future of airport operations through engineering, project delivery and innovation.
  • Airports Commercial & Business Development: Support growth, build partnerships and help shape the future of airport services.

Each of our four specialist pathways is advertised separately. The potential rotations and entry requirements for this pathway are outlined below.

What will the Service Delivery & Operational Leadership Graduate Scheme involve?

This pathway offers the opportunity to develop your leadership skills through experience in service delivery, customer engagement, operational projects and business improvement.

You'll gain experience across service delivery, customer engagement, operational projects and business improvement activities, providing a broad understanding of how complex operational services are managed.

A distinctive feature of this pathway is the opportunity to gain operational qualifications, helping you build credibility, develop frontline insight and establish strong foundations for future leadership roles. You may gain experience in:

  • Customer Team
  • Service Delivery Special Projects
  • Service Delivery Management & Support
  • Operational Simulations
  • ATC Training
  • Developing New Training Solutions within Operations Training
  • Operations Safety Investigations
  • Learning & Development Support within Technical Operations

The scheme will be based at our Swanwick and Whiteley sites in Hampshire, with occasional flexibility to work from home where the role allows.

Why choose NATS?

You’ll join a community of graduates, placement students and experienced professionals, building on your university learning while contributing to our business.

We’re committed to your personal and professional development. With support from our skilled colleagues, you’ll develop practical skills and grow in confidence throughout the scheme.

What are we looking for?

We’re looking for driven, proactive and committed individuals who are ready to embrace the challenging targets we’ve set ourselves over the next few years. One thing is clear: we can only achieve these targets through our people. We’ll be leading the way technically, operationally, commercially and politically, and you can help us shape the future.

You’ll need to have achieved a minimum 2:2 in a relevant degree within the last two years or be on track to graduate in 2027.

Relevant subjects include Business Management, Project Management, Operations Management, Business Analytics, Customer Experience Management, Aviation and Air Transport Management, Communications and Psychology. We would also consider degrees in Marketing, Public Relations and Sociology.

This pathway could suit you if you enjoy working with people, influencing outcomes and finding ways to improve services. We’re looking for strengths in the following areas, which you could demonstrate through your studies, projects, work or other activities:

  • engaging with stakeholders and building customer relationships
  • communicating clearly and presenting ideas
  • planning and coordinating projects
  • supporting change and improving processes
  • facilitating workshops or group discussions
  • understanding commercial priorities
  • solving problems and identifying practical solutions

To be eligible to apply, you must have indefinite, unrestricted right to work in the UK. Unfortunately, we cannot consider candidates whose right to work is time-limited or dependent on visa sponsorship.

You must be able to obtain Security Clearance (SC Level). 

Additional vacancy information:

If you apply and meet the minimum requirements for the scheme, you’ll be invited to complete online tests. Candidates who pass this stage may be invited to a virtual assessment centre.

Assessment centres will be held between 30 November and 11 December 2026.

The start date for the scheme is 6 September 2027.

NATS reserves the right to close this vacancy early if we receive sufficient applications. If you are interested, we encourage you to submit your application as soon as possible.

What’s in it for you?

  • Competitive salary – £31,000 per annum
  • 28 days of holiday entitlement plus Bank Holidays
  • Market-leading defined contribution pension scheme

Towards the end of your scheme, you will complete an End of Scheme Board to assess your growth and development across the programme. Subject to successful completion of the scheme, individual performance and business requirements, there may be an opportunity for you to transition into a substantive role within your chosen area.

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Job ID Number: 6055BR
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Add to Shortlist
Shortlisted
  • Deadline
    November 1st, 2026
  • Starting
    September 2027
  • Hiring Multiple Candidates
    Yes
  • Salary
    £31,000 + benefits
  • Degree required
    2:2 and above
  • Location
    Whiteley (Hampshire) and Swanwick (Hampshire)
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Disciplines Accepted...
  • Analytics/Statistics
  • Business
  • Economics
  • Marketing/Communications
  • Maths
  • Project Management
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