Our vision, mission, and values are the foundations and the future of BUUK.
They are what we stand for, how we live and work, where we are going and how we’ll get there. They connect, guide and unite us all, underpinning and strengthening our commitment to be our best and do our best for our customers, stakeholders, the environment, communities – and for one another.
The Vision
Be the leading utility partner to accelerate the UK towards net zero for all our customers.
The Mission
Making lasting connections with our customers to improve their lives.
The Values
BE BALANCED,
BE FAIR
- We maintain a balance between work and personal life
- We care for and respect each other
- We advocate for equity, diversity, and inclusion in all we do
- We support each other to be consistent in how decisions are made
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BE BETTER
EVERY DAY
- We understand how our role contributes to the company’s success
- We see the value in our career at BUUK
- We innovate to take opportunities and solve problems
- We learn and grow from our mistakes
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BE A CUSTOMER
CHAMPION
- We care for all our customers (internal and external)
- We focus on the customer journey making each and every interaction as easy and enjoyable as possible
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BE ENVIRONMENTALLY
ACCOUNTABLE
- We respect the environment when making decisions
- We choose to be responsible
- We understand that caring for others requires us to care for the environment
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BE SAFE,
BE WELL
- We get home safe and well every day
- We own our decisions to always be safe
- We demonstrate care by looking after ourselves and those around us
- We voice any concerns
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BE
TRUSTED
- We do the right thing, not just the easy thing
- We take responsibility
- We uphold honesty, integrity and fairness
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