Customer Service Engineering Degree Apprenticeship

We love your interest in joining Airbus! There is no limit on the number of positions you can apply for. However, please be aware that you can only progress in the selection process for one position at a time. We recommend reviewing all available opportunities and applying to those that best match your experience and aspirations.

Launch an exciting career by joining our Airbus Apprenticeship programme! Our Apprentices receive second to none training, gaining the necessary skills, knowledge and experience to enable you to make an immediate contribution when you enter the workforce. An Airbus apprenticeship offers you the opportunity to gain qualifications with no fees, whilst acquiring new skills through vocational training, and a competitive salary.

Customer Services is responsible for supporting the entire Airbus fleet through providing in-service solutions, maintenance requirements and procedures while ensuring continued airworthiness and safety of the flying fleet.  You will be the face of Airbus in front of our customers providing support and assistance with technical queries and new solutions ensuring customer satisfaction with every interaction.

As a Customer Services Engineering Apprentice your journey begins with a nine-month vocational foundation diploma. Afterward, you'll join our experts at Filton, diving into real engineering work on our Commercial Aircraft Programmes. You'll be assigned to a department with incredible career potential, including:

• Scheduled Maintenance - work with the Design Office, Customers and Aviation Authorities to define and establish the Airbus Maintenance Program; 
• Service Bulletins Retrofit solutions - provide recommended, mandated and operator requested in-service modifications;
• Ground Support Equipment & Tooling - designing, testing, validating and supporting tooling and equipment, to assist customers with maintenance, repairs and the overall operability of the aircraft;
• Technical Data - production of approved maintenance procedures and parts catalogue for the continued airworthiness of their aircraft operations;
• Spares Engineering - providing support to major and daily repairs by resolving technical issues in coordination with procurement, production, logistics and quality;
• Supplier Management - working closely with our suppliers to obtain the documentation needed to support our Airbus authoring lines and the customer directly.

In addition, to your work placements and studies, there are a number of excellent training opportunities open to you that cover a variety of subjects, as well as encouraging you to get involved in extracurricular education and community projects designed to broaden your experience and help you develop both your professional and personal skills along the way.

We empower our apprentices with significant placement flexibility. You'll not only gain deep technical expertise within your core area but also develop a diverse skill set through rotations in various Customer Service departments. This unique blend of academic study, on-the-job experience, and training ensures you're well-equipped for a successful and impactful career.

Degree: BEng (Hons) Aerospace Engineering.

Requirements:

In order to be eligible to this apprenticeship, you must have a minimum of:

• 112 UCAS points or above: 3 A Levels BBC or above which must include Maths at B or above AND Physics or Chemistry at C or above, with a further level/AS-Level/BTEC Diploma;

OR

• BTEC Extended Diploma: Aeronautical Engineering, Advanced Manufacturing in Engineering, Construction and the Built Environment, Electrical/Electronic Engineering, Engineering, Land-based Technology, Manufacturing Engineering, Mechanical Engineering, or Operations and Maintenance Engineering - minimum grade DMM or D (Advanced Manufacturing Engineering);

OR

• T Levels – Minimum of Merit overall in Engineering and Manufacturing, additional qualification in Maths at Level 3 preferable but not essential;

AND

• GCSE Maths and English (Language and Literature) – Minimum of Grade 5/B.

Successful candidates will be able to demonstrate the following:

• Submit your CV stating your grades and if they are predicted or achieved;
• Submit a Cover Letter highlighting your passion and suitability for this apprenticeship;
• Natural curiosity and excitement to explore and to work in a dynamic and changing environment;
• Ability to manage problems and communicate effectively to resolve them in a fast paced environment;
• Passion about Aerospace and shaping the sustainable future of the civil aircraft market.

Boost your application:

We want to get to know you - not just your grades or school background so, tell us on your cover letter:

• Why Airbus and this apprenticeship? - What is it about Airbus that makes you excited to start a career with us? What is it about our company, our values, or the future of aerospace that excites you? We want to hear about what motivates you to pursue this unique path and how you see yourself growing with us.
• What skills and experience do you bring? - Think about projects, hobbies, or academic subjects that have given you practical experience. This could include personal projects, academic work and extracurricular activities.

Important Information:

• GRADES: If you are on predicted grades, your offer will be conditional to achieving the position’s requirements before the apprenticeship start date.
• SECURITY CLEARANCE: You will be subject to a BPSS (Baseline Personnel Security Standard) check. You may also need to gain UK SC-level Security Clearance or Export Control, depending on the role.
• RIGHT TO WORK IN THE UK: Candidates must have current legal authorisation to work in the United Kingdom for the full duration of the programme.
• LEVY FUNDING: Successful candidates must be eligible for the levy funding.

Our apprenticeship roles do not meet the minimum requirements set by UK Visas & Immigration to enable sponsorship of migrant workers.

Please let us know if you need us to make any adjustments to allow you to access and participate fully in the recruitment process. If you wish to discuss this further please contact via email apprentices@airbus.com. Any information disclosed will be treated in the strictest confidence.

Benefits:

• Salary: £23,245
• 35 hours per week
• Half day Fridays!
• 25 days' holiday plus bank holidays
• Pension
• Success share
• Plus many more flexible benefits! 

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