Our Customer Operations department works towards providing our customers with the best possible service across our contact channels; call centres, online and retail. Work is focussed towards increasing the efficiency of how we interact with our huge customer base; providing the best customer experience whilst minimising the resources needed. Projects in this function are dynamic, with each being very different from the last; and involves interfacing with almost all other functions within the internal business, as well as our outsource partners in the UK, Egypt.
I’m enjoying the exposure and experience Vodafone have given me up to now, and think that there is plenty of opportunities to develop within the business. With the ‘better ways of working’ concept in place, meeting new people and networking is done with ease, making the everyday experience different. It also means that if I can’t make it to work for whatever reason, I can always work from home or any location with Internet access, which makes Vodafone feel like it’s leading the way with the future methods of working.
My role as a Traffic Manager sees me managing work requests from across the business for our central Digital/Online team. I work with Traffic Managers to review, prioritise and assign work requests to the appropriate person/teams. This entails liaising with the different discipline roles within Digital Production, such as Web Developers and Graphic Designers, to ensure that the work requests are being completed on time. With technology a passion, and prior web knowledge, I am most looking forward to when I can demonstrate the role of a Content Editor within the team, and independently publish content for the different online platforms.
With Vodafone’s network reputation being one of the best, in my next role I would like to contribute to managing the everyday upkeep of the network. I would like to demonstrate my technical abilities, and prove that I can work under pressure on a high profile job.
