"We’re committed to continuing to ensure we have a motivated and inclusive workforce who are engaged and passionate about serving our customers"
Helen Cook, Chief HR Officer
Our long-term success depends on us building and nurturing a healthy culture where colleagues are engaged, and where our working environment is underpinned by robust risk behaviours.
Our Values guide the way we identify the right people to serve our customers well, as well as how we manage, engage and reward our colleagues. These values are at the heart of Our Code (the Group’s Code of Conduct).
To make sure we really live Our Values, we reinforce them in our policies, processes, communications, training and leadership role-modelling.
Regular performance conversations, coaching and development help our colleagues to do their best every day.