Lucy Hagues

Managing Vice President

"I could never have predicted that by the age of 40 I’d be on the UK board."

When I first got chatting to a Senior Executive from Capital One at a recruitment evening 17 years ago, I had very little idea of what I wanted from a career. I could never have predicted that by the age of 40 I’d be on the UK board.

From that first conversation, I got a real sense of how Capital One doesn’t expect you to know everything about your career path. In fact, I’ve taken on a wide variety of different roles here. I progressed from Project Manager to Operations Analyst before managing of a team of data analysts within my first three years. Each role has demanded new skills, and I’ve learned so much through the challenges and feedback along the way. And thanks to all that, I’m now Managing Vice President.

Marketing at Capital One is like nowhere else – my team design products, create strategies and build business cases. We look to drive real change in our market. The Quickcheck tool is a good example. It’s been a game-changer, especially for customers who are anxious about whether they’ll be accepted for credit.

As a graduate joining a large company you can be sceptical about the culture and values. I know I was. It took me a while to realise that it was really true – we’re absolutely committed to both excellence and doing the right thing for our customers.

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