Every day, the Aladdin Client Services team tackles the hardest, most sophisticated problems in FinTech. We utilise our in depth understanding of Aladdin, our clients’ businesses, and the investment management process to provide world-class service to our rapidly-growing, global client base. We all studied different things and bring diverse skills and experiences to the table, but we share a serious passion for solving tough problems and keeping our clients happy.
Our team is known for:
Being product experts with a reputation for getting the job done.
As a team of 170+ strong globally, we…
Deliver exceptional client service to users, every time
Solve difficult problems by providing innovative solutions
Collaborate with others because we know we can do more together
Learn every day, question everything, and embrace change
Foster a fun, innovative team atmosphere
Life at BlackRock
Wonder what it’s really like to work at BlackRock? Our employees from offices all over the world share their thoughts on what makes our culture so special and unlike any other financial services firm – and what’s kept them here.
At a glance:
Aladdin is BlackRock’s end-to-end investment platform. Just like the markets and users it services, it is sophisticated and constantly evolving:
Home to over $17 trillion in assets under management
Over 300 unique clients
A rapidly growing client base that includes close to 30,000 users
Presence in over 50 countries
Over 1,500 engineers dedicated to developing Aladdin
The clients you will work with include some of the world’s most sophisticated asset managers, insurance companies, banks, treasuries, pension funds, and sovereign wealth funds.
What will you do as an analyst?
Answer questions and help our clients run their businesses on Aladdin: You will take phone calls, emails, and chats from industry practitioners at respected investment institutions. You will solve problems that matter, making direct and measurable difference to our clients. In the process, you will build technical, industry, and relationship skills.
Use technology to solve problems: We will teach you the skills you need to succeed, such as maneuvering relational databases and parsing product logs. After just your first few weeks on the desk, you will be using these skills to help clients and product teams make Aladdin better.
Educate users, demonstrate service insights, and relay user experience feedback to improve the client experience and our product: We believe that the best client service is proactive, not reactive. We are students of our own data and engage with our clients to keep problems from arising, rather than only dealing with issues that are brought to our attention.
Work on a global team, with a local presence: Our support model follows the sun – if a market is open somewhere in the world, so are we! You will get to work with teams across the world, while still engaging with a vibrant local team.
What capabilities are we looking for?
Basic or intermediate coding and programming skills
Your learning & development will include:
We are laser focused on giving our analysts the skills they need for a successful career in the Aladdin Business and BlackRock. During their second year, our analysts have the opportunity to work on specialised projects with other Aladdin teams. These projects leverage their product, technical and client skills; launching them into impactful roles in our business.
Summer Analyst Programme
Our Summer Analyst Programme is an 8-week internship designed to provide you with an exciting, supportive and fun experience which mirrors life as an Analyst at BlackRock. You’ll have real-world responsibilities during the summer, in addition to participating in professional development, networking and social events.
The Summer Analyst Programme acts as a feeder to the Full-Time Analyst Programme.
Candidates should have less than 18 months of directly relevant, full-time work experience and be graduating from an undergraduate or Master’s degree programme between January 2022 and December 2022.