Customer Graduate Programme - Tesco Ireland

About us

Our core purpose, "Serving our customers, communities and planet a little better every day" means we always keep customers at the heart of what we do, while also reflecting our responsibilities to the communities we serve and to society more broadly.

At Tesco, inclusion means that Everyone’s Welcome. Everyone is treated fairly and with respect; by valuing individuality and uniqueness we create a sense of belonging. Diversity and inclusion have always been at the heart of Tesco. It is embedded in our values: we treat people how they want to be treated.

We always want our colleagues to feel they can be themselves at work and we are committed to helping them be at their best. Across the Tesco group we are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve.

Our office is based in Dun Laoghaire, Co. Dublin and Tesco has embraced hybrid working. We have open plan offices and informal breakout spaces so teams can collaborate together. We’ve a subsidised colleague restaurant for all breakfast, lunch and snack requirements.

At the weekly “Team 5” update you'll get to hear about exciting events happening across our stores and any important business updates. We have stunning views of Dublin Bay from our office and are ideally located next to public transport options and lots of handy amenities in the local area.

About the role

The Customer Graduate Programme includes two placements: 

• Stretch Placement: A role outside your academic background that broadens your commercial understanding and develops new skills.
• Core Placement: A role aligned to your interests within the customer function, allowing you to build expertise and make a meaningful impact.

Each placement is structured around clear objectives and measurable outcomes, ensuring you can track your development while contributing to key business priorities.

Throughout the programme, you'll gain exposure to a variety of customer-focused areas, including: 

• Customer Insight and Analytics 
• Clubcard and Loyalty Programmes 
• Customer Experience and Service Improvement 
• Customer Strategy and Planning 
• Digital Customer Journeys 
• Customer Communications and Engagement 
• Market Research and Customer Trends 
• Customer-Focused Innovation Projects 

You’ll work with cross-functional teams to understand customer needs, analyse customer feedback and data, identify opportunities for improvement, and help deliver initiatives that enhance the overall customer experience. 

By the end of the programme, you'll have developed a deep understanding of how customer-led decisions drive business growth, build loyalty, and support Tesco’s purpose of serving customers, communities, and the planet a little better every day. 

You will be responsible for

Alongside your day-to-day responsibilities, you’ll take part in a structured 18-month development programme that includes: 

• Upskilling workshops focused on customer insight, retail operations, and business strategy 
• Personal development sessions to build confidence, communication, and leadership skills 
• Store visits and customer immersion experiences to understand our customers firsthand 
• Networking opportunities with graduates and leaders across the business 
• Mentoring and coaching from experienced colleagues who will support your development throughout the programme 

At Tesco, graduates are given meaningful responsibility from the start, supported by a strong network of colleagues who are committed to helping you succeed. 

You will need

• A genuine curiosity and desire to learn, develop and grow both personally and professionally. 
• An interest in customers, marketing, brands and understanding what drives customer behaviour. 
• A positive and adaptable mindset, with the ability to embrace change and approach challenges as opportunities. 
• Strong communication and interpersonal skills, with the confidence to share ideas and ask questions. 
• A collaborative approach and a willingness to work effectively as part of a team. 
• Good organisational skills and the ability to manage priorities and meet deadlines. 
• Strong analytical and problem-solving skills, with an interest in using data and insights to support decision-making. 
• Enthusiasm, initiative and a proactive attitude towards learning and continuous improvement. 
• A strong team spirit, supporting colleagues and contributing to a positive working environment. 

What is in it for you

Our Customer Graduate Programme is designed for graduates who are passionate about understanding customers and creating outstanding experiences. If you’re curious about customer behaviour, enjoy solving problems, and want to make a real difference to how customers interact with Tesco, this programme will give you the opportunity to build a rewarding career in one of the most customer-focused retail businesses in Ireland. 

From day one, you’ll be part of a collaborative team working on initiatives that help us better understand our customers, improve their shopping experience, and strengthen customer loyalty. You'll have the opportunity to contribute to projects that influence how we engage with customers across stores, online, and through our Clubcard programme. 

Annual Leave: Starting at 23 days' per annum.

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