My role
Each day is never the same working at Adelphi Communications as an Associate Client Service Manager. I am tested daily, having to utilise my skill set to be able to problem solve, be proactive, manage client expectations and deliver projects on time and to budget. When I joined Adelphi Communications, I was looking for a new challenge where I could be supported and develop.
The role
If you are super-organised, proactive and would enjoy working in a fast-paced environment, then Client Services Executive could be the role for you. This position is highly suited to strong communicators as it involves lots of direct engagement with clients, suppliers, and team members to keep projects on track. You also need sound financial acumen and attention to detail to address client needs and ensure the smooth, successful delivery of projects.
Best bits
Having participated in the Adelphi Academy Programme and received extensive internal training I am now benefitting from this development which has helped me focus on the next steps in my career.
Day-to-day
- Look after projects from set-up to completion.
- Monitor project deadlines and update timelines.
- Master our financial systems (no prior experience required).
- Track finances and work with team to ensure projects are within budget.
- Attend status meetings and capture actions and minutes.
- Keep status sheets, project management and financial trackers, and other project-related documents up to date.
- Liaise with third party suppliers including designers and printers.
- Solve problems.
- Attend graduate academy sessions with participants from across the Adelphi group!
- Develop an understanding of the pharma industry and medical communications agency environment.
- Visit our onsite gym.
- Have lunch in our modern social space!
Key skills
- Project management.
- Financial acumen.
- Attention to detail.
- Excellent communication and interpersonal skills.
- Highly organised and proactive.
- Ability to work across multiple projects at one time.
- Client focus and team player.
- Confidence to lead small internal and client meetings.
