Graduate Opportunity

Hardware Support Engineer

Mentor Graphics Corporation (MENT)

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About Mentor Graphics Corporation (MENT)

MENT, as Siemens Digital Industries Software Business, is a global technology leader in electronic design automation. Our tools enable companies around the world to develop new and highly innovative electronic products faster and more cost-effectively. Our customers use our tools to push the boundaries of technology and physics in order to deliver better products in the increasingly complex world of chip, board and system design.

Where could I work at Siemens

Here. There. Everywhere...

Role overview

Mentor’s Information Technology department strategically supports our engineers and corporate staff in more than 80 offices and R&D centres around the globe. Our vision is to deliver exceptional services by results oriented employees through innovative, cost-effective, global solutions developed in collaboration with our customers.

This position will be based out of Newbury in the UK and will be responsible for, but not limited to, the following:

  • Install & support Emulator hardware at customer sites, OS Installations/upgrades on Veloce emulation/comodel hosts as well as Veloce PCI card installations, track service requests. Run remote diagnostics where applicable, carry spare hardware, replace failed boards, send failure reports to Veloce hardware backend team, liaise with customer on progress and status.
  • Pickup failed hub inventory, box and tag customer failed inventory and advice customer, administer Spares Inventory and emulator spares inventory in Cambridge.
  • Provide quarterly or on-demand inventory reports, reduce turnaround time for failed boards, advise customer on RMA process/procedure o Sync up with logistics team to support, support shipment of failed Hub inventory returns.
  • IT Systems Administration, assist Mentor colleagues in supporting server room infrastructure in the UK offices as required as well as providing desktop support to users throughout EMEA.

What do you need?

  • BS degree (or equivalent) in Information Technology or related field, coupled with exposure to Microsoft Windows and Office Tools and to Linux for installation, upgrades and driver installations.
  • Ability to generate and/or maintain test scripts and reporting tools, experience in conducting electronics firmware and OS updates, prior experience in the troubleshooting and repair of complex electronics hardware and strong understanding of electronic HW circuits and their functional performance.
  • Experience in installing electronics boards into compute servers and running tests to verify functionality.
  • Strong command of English, both written and verbal, the ability to follow technical directions and proven customer service skills.
  • Detailed technical analysis capability, Process-oriented thinking and experience in medium-large organisations with repeatable processes with the ability to understand how to run Manufacturing Test Software tools, and interpret results.
  • Experience in the handling of electronics parts and spares.

Siemens Digital Industries Software is a leading provider of solutions for the design, simulation and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.

Benefits

Siemens offers a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance and pension. Through our flexible benefits scheme you can select benefits that best suit your lifestyle, including private healthcare.

Diversity statement

We are an equal opportunities employer and do not discriminate unlawfully on the grounds of age, disability, gender assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation or trade union membership.

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How to Apply

Job ID Number: 214006
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