From Crewe to Carlisle, our offices and water and wastewater treatment works span the North West of England.
We gather our water from a range of different sources, but predominantly from our reservoirs in the Pennines and the Lake District. We extract water from Lake Vyrnwy in Wales for customers in Merseyside and Cheshire, while the rest is taken from the River Dee, boreholes and streams.
Of the 1.8 billion litres we supply every day, well over half is from Cumbria and Wales. The two biggest reservoirs are Thirlmere and Haweswater in Cumbria. Haweswater holds more than 84,800 million litres of water - equivalent to around 33,900 Olympic swimming pools.
We own and manage over 56,000 hectares of land, making us the largest corporate landowner in England.
Much of this is catchment land (the areas immediately surrounding our reservoirs). We recognise that quality control starts right at the point of collection, so we keep our catchment land as clean and sustainable as we can. This helps with the water quality for our customers and makes a huge difference to the environment.
We help protect over 1,300km of coastline and around 7,000km of rivers flowing across the region.
Stronger
We deliver an essential service, help customers in vulnerable situations, invest in local communities, and support jobs and the economy, giving the North West resilience in a changing world.
Greener
We protect and enhance urban and rural environments, and adapt to the challenges of climate change, allowing people, wildlife and nature to thrive, making the North West a better place to live now and for the future.
Healthier
We provide great quality drinking water and safely remove and recycle used water for more than seven million customers, while taking care of the beautiful landscapes in the North West every day.
Our strategy to enable delivery of our purpose has six priorities, which permeate everything we do:
Our core values demonstrate the way we work, and we want to ensure these are clear and easy for all our colleagues to apply to every situation.
They reflect the things we believe are most important to help us deliver our purpose of providing great water for a stronger, greener and healthier North West.
