All of our graduates begin in a Support Technician role, providing opportunities to put what has been learnt during training sessions into practice. As a Support Technician, you’re the first point of contact for customers seeking technical assistance. You’ll ask all of the right questions to understand customers’ problems, then guide them through how to resolve their issues.
Initially, you’ll be working with mentors who will guide you through the resolutions, until you build up a stronger understanding of Halo and are able to problem solve more independently. Over time, this role will develop your technical expertise and product knowledge, giving you the fundamental skills to move into other roles.
As an Account Executive, you will take ownership of the entire sales process, from discovery to contract signing. Your responsibilities include understanding and gathering prospect requirements, conducting product demos, maintaining timely communication, and nurturing relationships with prospects.
This will also involve delivering on-site presentations to our global clients and travelling internationally for trade shows. This role requires a deep understanding of the product, strong commercial acumen, and exceptional written and verbal communication skills.
As a Pre-Sales Consultant, you will collaborate with Account Executives to provide technical expertise for mid to high-value opportunities. Your role involves configuring pre-demo solutions, running integration-related sessions, defining specifications for future integrations, scoping implementation projects, and conducting proof-of-concept demonstrations. You’ll be the technical problem solver, ensuring the success of sales from a technical standpoint, while managing your time efficiently and demonstrating commercial awareness.
As a Business Development Representative, you will execute targeted campaigns to generate leads for our company. You will utilise Outreach to manage communication flows, secure discovery meetings with potential clients, and play a pivotal role in expanding our customer base. This role requires strong organisational skills, commercial awareness, and excellent written and verbal communication abilities.
As a Solutions Architect, you’ll be responsible for implementing Halo and managing projects from contract signature to handover. Your duties will include designing workflows and solutions, ensuring high product adoption and customer satisfaction, and leading enhancement projects for existing customers. There will be opportunities to travel to our global customers for their implementations. This role requires strong time management, technical expertise, deep product knowledge, and strong problem-solving skills.
