Gradcracker - Where the STEM jobs are
My Gradcracker Dashboard Login
My Account Activity
Upcoming webinars I have registered for
0 of 14
Alerts from my Followed employers
Employers I am Following
Opportunities in my shortlist

New to Gradcracker?

Register here

Degree Apprenticeships Placements / Internships Graduate Jobs
Company Hubs A-Z Sector A-Z
STEM Societies
Webinars Toolkit
Graduate Opportunity

Product & Process Support Engineer


Save to shortlist Saved to shortlist Apply now

About Edwards

"What I like about Edwards is..."

Graduate Engineer Tinashe describes the working culture at Edwards, and explains how it has helped her to develop and improve.

To watch the full Gradcracker/Edwards webinar, click here.

Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value-added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs and solar cells.

They are also used within an increasingly diverse range of industrial processes including power, glass and other coating applications; steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of R&D applications.

Edwards has over 4,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment. Edwards has state-of-the-art manufacturing facilities in Europe, Asia and North America.

Your mission in Semiconductor Service (VSS)

In response to the rapid industry growth, we have an exciting opportunity with a new role of Product & Process Support Engineer, to join the Semiconductor Service Division (VSS) at Edwards. Edwards is a market leader in the growing Semiconductor sector and forms part of the Vacuum Technique Area of the Atlas Copco Group. 

As the Product & Process Support Engineer you will provide the engineering input and the delivery of world class Service offerings and solutions into the Global Service Technology Centre’s to deliver and stimulate VSS sustainable and profitable growth.

This includes the delivery of product growth initiatives and improvement projects for new and legacy products. You will work closely with VSS Engineering, Service Marketing and Product Companies in order to define, deliver & communicate service capability and processes within the market sectors of the VSS Business.

Your mission Includes: 

In this role you will support the delivery of service offerings to the Service Technology Centres (STCs) which will include the updating & creation of SOPs, parts manuals, test documentation, new tooling and gauging requirements with associated costs, task lists & bill of materials with a good to excellent knowledge of SAP.

Whilst training will be provided, the successful candidate will have the ability to project manage, plan, execute & ensure the SBU SharePoint site is up to date and that all documents are maintained, approved & uploaded in-line with business requirements with full audit control. 

The role will undertake key projects and will support the creation and implementation of all process changes, change control and supporting data to enable the project delivery, tooling, procedures, SBU & training requirements globally for STC technicians or engineers. 

Key Responsibilities 

  • Undertakes key projects under VSS Global Manager NPI and Engineering Support supervision.
  • Delivers to the regions the product service capability supporting the warranty avoidance costs.
  • To support the Product Marketing and VSS Engineering team in order to understand & provide a critical design review (Design for Service) and to develop engineering processes and solutions in order to stimulate business growth and to satisfy our customers’ requirements.
  • Assist in the creation of the Service Development and Project Support Plan in order to manage and track all projects and initiatives and to provide data to the VSS Senior Management.
  • To support and ensure all current and legacy SOP’s, documentation, training material & tooling are approved and available via the SBU for the global STC‘s.
  • Collaborate with external suppliers in order to create or modify specifications, engineering drawings covering tooling and complex systems, capability to discuss alternative solutions & to support equipment safety reviews.
  • To ensure that the global master tool list is up to date with accurate costs, delivery lead times & supplier information and to liaise with other tool procurement sites.
  • Support the creation of all new parts manuals, test specs & new Standard Operation Procedures (SOP’s) and where required updating older documents or creating new versions for legacy products ensuring the document approval process is followed prior to release.
  • To work within the VSS Engineering team to ensure best practise & standardisation is communicated Globally & adhered to at all times.

This role is office based and not shop floor based. 

Who you are: 

  • University – technical degree or equivalent within an engineering discipline
  • 1 to 5 years working experiences in a Manufacturing or Mechanical engineering environment.
  • Ability to operate harmoniously as a member of a multi-disciplined team.
  • You are happy to work in an office environment and utilise your knowledge on a global level. 

Functional skills/ ISIT:

  • Solid knowledge of Manufacturing Engineering methods
  • Understanding of STC / NPI process roll-out
  • ERW (Engineering Review Worksheet)
  • Kaizen (and problem-solving tools)
  • Six Sigma understanding
  • 8D
  • Lean Manufacturing (appreciation)
  • KPI understanding / Power BI
  • RASCI, tooling design
  • Good / advanced level of O365, Visio, SAP, AUTOCAD / Catia- being able to quickly adjust to new ISIT systems and processes
  • English at an advanced level

What makes us special: 

  • We are a part of a global group; therefore, we offer many opportunities to grow internationally or locally. 
  • We have a learning culture, where you can develop at your own pace. Benefit from our 17k+ learning and development programmes. 
  • Our industrial ideas empower our customers to grow and drive society forward. 
  • We offer a safe, inclusive, and healthy work environment where people can grow and develop, and where performance is rewarded in a fair way.

We've signed the Gradcracker feedback pledge.

(This means that we will supply feedback if requested after an interview.)


This button will open a new tab and take you directly to the employer's website to apply.
Please remember, if asked, that you found this job on Gradcracker.
Save to shortlist Saved to shortlist

Opportunity Overview

  • Deadline: October 28th, 2022
  • Immediate Start
  • Starting Salary: Competitive + benefits
  • All grades
  • Burgess Hill (Sussex)
    (Show map)

Preferred Disciplines...

  • Manufacturing
  • Mechanical
  • Systems

Also Accepting...
Click to show all disciplines

More on our Hub

Watch our videos

Watch more of our videos »


Follow your favourite employers
Save jobs to your shortlist
Receive personalised alerts
Access our live webinars
Register now
Gradcracker and Cookies
We use cookies to ensure that we give you the best experience on our website.
If you continue we'll assume that you are happy to receive all cookies from Gradcracker.
Learn more