We are the consulting, technology and innovation firm that uses constant curiosity and ever-evolving expertise to make a lasting impact on the world. We are PA Consulting Group. Specialising in technology and innovation, management and IT consulting. Read more »
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Based on our world-class engineering, product design and manufacturing capability, BDR Thermea asked PA to develop the new system from concept through to completion. As well as helping customers to save energy and reduce their bills, it is expected to drive millions of euros in revenue. BDR Thermea is one of the world's largest manufacturers of high-efficiency boilers, with annual revenues in the region of €1.7 billion. Faced with increasing competition from new...Read more
Basildon Borough Council wanted to improve their handling of public enquiries while balancing a funding cut that exceeded £10 million each year. Their aim was to improve efficiency and enhance the customer experience through a drop-in centre that could resolve 80% of all enquiries at first contact. Making the difference by improving customer experience We worked with the council to ensure the centre had the right technology - including touchscreen self-service units and connected...Read more