We are the consulting, technology and innovation firm that uses constant curiosity and ever-evolving expertise to make a lasting impact on the world. We are PA Consulting Group. Specialising in technology and innovation, management and IT consulting. Read more »
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Black Friday is a growing phenomenon in the UK, with the one-day-only, pre-Christmas discounts driving a steady increase in sales year on year. John Lewis is a fantastic example of how retailers can capitalise on this event while continuing to provide exceptional customer service. In the run up to Black Friday 2014, John Lewis made record weekly sales of £179.1 million, with online sales up 42% on the previous year. A high percentage of John Lewis's Black Friday sales were made...Read more
Basildon Borough Council wanted to improve their handling of public enquiries while balancing a funding cut that exceeded £10 million each year. Their aim was to improve efficiency and enhance the customer experience through a drop-in centre that could resolve 80% of all enquiries at first contact. Making the difference by improving customer experience We worked with the council to ensure the centre had the right technology - including touchscreen self-service units and connected...Read more