Graduate Opportunity

Graduate Product Support Engineer

Yeovil, Somerset.

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The Opportunity

Leonardo is an international leader in electronic and information technologies for defence systems, aerospace, data, infrastructures, land security and protection and sustainable ’smart’ solutions. We are globally renowned and are continually expanding, offering exciting opportunities to talented individuals who want to work at the forefront of our technology. With the majority of our engineers having chartered status, you can look forward to working with highly skilled professionals that are passionate about their work.

Leonardo in the UK Early Careers

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Programme Description

The Graduate Development Programme is designed to support your first steps after leaving University and to help you develop your career. As part of the Customer Support Engineering team you will learn about the design, manufacture and through life operation of the aircraft, from initial delivery to maturity. You will be taught how Leonardo Helicopters supports the aircraft by offering technical advice, maintenance publications, electronic tracking of the aircraft’s history and future cost reduction initiatives.

Through a comprehensive 2-year programme, you will have the chance to gain a complete understanding of the organisation and be involved in real challenges from day one. You will have the opportunity to learn from colleagues who are experts in their field, while always being encouraged to use your initiative.

In addition, your soft skills will be enhanced to teach you how to effectively communicate with customers, understand the customer issues and be able to present the company at customer and supplier locations.

Typically your placements will consist of 3-6 month rotations across the Customer Support department including the opportunity to do an external placement elsewhere in the business, typically Core Engineering or Operations. The graduate scheme is a fantastic way to gain practical experience in a wide spectrum of disciplines which a direct entry position cannot always offer. Additionally, you can begin to build a network of contacts, which will assist you in your future development. Alongside the core placements, the graduate scheme supports your personal development, such as DISC profiling and personal branding workshops, all with the aim of making you in to an all-round professional. Upon successfully completing the scheme the plan is to transition you into a full time role within Customer Support, with a vision to progress within Leonardo.

What you will do

  • In-Service Engineering, Aircraft Services and other departments

How this role fits in

Leonardo represents a unique opportunity for a career-minded person to have the best of both worlds; a challenging role with career development prospects and a quality of life that is hard to equal.

As one of the leading helicopter manufacturers in the world, Leonardo Helicopters is part of the multi-national Leonardo Group of world class engineering companies. Leonardo Helicopters designs, develops and manufactures an unrivalled range of the most advanced helicopters, rotary wing technology, also developing mission and performance critical systems. Our helicopters are used extensively in civil and military roles worldwide. Primary operations are in the UK, Italy, Poland and the USA.Role description

The Graduate Scheme will start with an Induction into Leonardo, followed by a team building event at an offsite location (incorporating all Trainee starts). There will also be a departmental induction to ensure that trainee requirements and expectations are fully established.

Working with world-leading specialists, you will increase your technical skills and capability, and develop your academic and practical understanding of the diverse world that is manufacturing & supply chain.

Unlike initial product design, Customer Support engineering requires a mind-set obsessed with the rapid development of innovative technical solutions to keep helicopters flying and lateral and deep analysis of customer feedback to create product improvements which ensure that the Company’s helicopters remain safe and at the cutting edge.

As a Product Support Engineering Graduate in Customer Support, you will be given the opportunity and mentoring to develop the skills required to achieve professional recognition as a Chartered Engineer.

We are currently looking for an energetic Product Support Engineering Graduate, whose responsibilities would include:

  • Providing technical support to customer issues
  • Providing responses to customer questions
  • Providing technical input into Fault Investigations, Repair Designs and other technical aspects of Customer Support
  • Providing technical input into cost of ownership reduction
  • Communicating with Design on customer issues and seeking solutions to those issues

Previous Graduates have had varied roles;

  • Placements at RNAS Culdrose in Cornwall supporting aircraft operations and depth maintenance
  • Placement with the Norway team, including time in country
  • Development of repair capability for our Danish customer, including an in-country assessment
  • Placements in Material Services (logistics flow), Customer Service Management

What we are looking for


Please note that in order to apply for this opportunity you must be eligible for UK Security Clearance. Normally this is to the level of Security Check (typically known as “SC”) for our business.

Desired skills:

  • Knowledge/experience of customer operations
  • Enthusiasm for helicopter design
  • Knowledge of legislative requirements for rotorcraft
  • Ability to work in cross-functional teams

Personal qualities:

  • Organisation skills and ability to prioritise tasks
  • Industry experience beneficial but not essential
  • Tenacity, fresh thinking and enthusiasm
  • Analytical Mind
  • A strong team player
  • Conscientious and keen to learn
  • A keen interest in pursuing a career at Leonardo Helicopters

Qualifications required:

Minimum 2:1 Bachelors or Masters in Mechanical or Automotive Engineering, Energy/Environmental Engineering, Engineering Management or an Aerospace/Aeronautical-related subject.

Highly desirable

We are looking for candidates who show a real interest in the organisation, as well as a desire to succeed in the field of Product Support Engineering.  Self-motivated individuals who are looking to grow and develop with the company are urged to apply!  What makes you stand out from the other candidates?

How will we support you?

Leonardo values people with a passion for technical analysis, judgement and problem-solving. We reward commitment with a competitive remuneration and flexible benefits package including:

  • Competitive starting salary
  • 25 days' holiday and ability to earn flexi-leave
  • Employee Discount Scheme
  • Relocation Allowance
  • Pension scheme (Contributory)
  • Cycle to Work initiative

We recruit on a rolling basis so don’t delay – these roles attract high competition so APPLY NOW to avoid disappointment.

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Opportunity Overview

  • March 13th, 2022
  • Competitive + benefits
  • 2:1 and above
  • Yeovil, Somerset
    (Show map)

Disciplines accepted...

  • Aerodynamics
  • Aeronautics
  • Aerospace
  • Automotive
  • Avionics
  • Electrical
  • Electronic
  • Energy
  • Environment & Sustainability
  • Manufacturing
  • Mechanical
  • Mechatronics

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