Customer Relationship Management Specialist

Industrial Placement

Roche UK is looking for a positive and enthusiastic placement student who is keen to gain exposure within a commercial business environment. The successful applicant will spend a year supporting the CRM stream within the Commercial Excellence team.

The Commercial Excellence team strives to deliver information, analytics, business processes and guidance that help drive a customer centric data driven culture. This culture will focus on continuous improvement to maximise return on investment, resource optimisation and customer trust.

The CRM team evangelises the importance of customer centricity and taking an orchestrated approach with our customers and their hospitals through the support of our Salesforce CRM system (technical support and training for field based & head office users) and championing our internal data.

The Position

This one year placement within Roche UK, based in Welwyn Garden City, will provide you the opportunity to build your skills and knowledge within the Pharmaceutical sector, exposing you to the theories of customer relationship management and closed loop marketing.

The primary function of the ‘CRM Specialist’ is to provide support to the CRM Manager and CRM Analyst to help embed and document best practice processes, ensuring user queries across the business are addressed in a timely manner be it technical support/administration or training requirements.

Our Pharmaceuticals site - Welwyn Garden City

Welwyn Garden City, the base for Roche’s UK Pharmaceutical business

Key Responsibilities

  • Work alongside the CRM & Commercial Excellence teams and the wider BIO (Business Insights and Operations) directorate to help champion the value of internal data and the importance of customer centricity.
  • Assist with the support of Roche’s CRM system.
  • Support requirement gathering from business contacts and ensuring that the real need is elicited to ensure successful implementation.
  • Optimise and document processes.
  • Review and recommend enhancements to existing training resources.
  • Develop a deep understanding of the business administration of key systems.
  • Identify potential roadblocks and overcoming these through solutions.
  • Ensure adherence to regional master data management best practice.
  • Help translate analytics into insights.

Qualifications and Experience

  • Working towards a Science, Technology related degree.
    Either entering your third or penultimate year of study, returning to your degree course at the end of the placement or a recent Graduate.
  • Good working knowledge of Microsoft packages (e.g. Word, Excel, PowerPoint).


Opportunity Overview

  • Closing Date: Ongoing
  • Salary: Competitive
  • Accepting: All grades
  • Opportunity: Work Placement / Internship
  • Placement Duration: Year-long
  • Location: Welwyn Garden City, UK

Disciplines accepted...

  • Computer & IT
  • Computer Science
  • Hardware
  • Science
  • Software
  • Systems
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How To Apply

Job ID Number: 201808-116468

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